Shipping
Normal shipping (without tracking)
Deutsche Post / DHL / Hermes / GLS
CDs/DVDs
Germany only:
1 - 2 CDs = 2,50 €
3 - 6 CDs = 3,50 €
from 7 CDs = 5,- €
Europe & World:
1 - 2 CDs = 6,- €
3 - 4 CDs = 7,- €
5 CDs and above = 10,- €
Books:
Germany 5,- €
Europe & World 10,- €
CD/DVD/book shipment with tracking:
3,50 € extra fee
Unless otherwise agreed, delivery shall be ex warehouse to the delivery address specified by the customer. The risk shall pass to the customer as soon as the delivery has left our premises. Spheric Music accepts no liability for lost consignments.
In your own interest, we ask you to check the consignment carefully for transport damage on receipt. If damage is found, the recipient is obliged to report the damage immediately.
Payment must be made in advance (by bank transfer, Paypal or cash in an envelope (at your own risk).
Deadlines for deliveries, offsetting, retention, retention of title
a.)
Partial deliveries are at our discretion, depending on the delivery situation, unless expressly stated otherwise by the customer when placing the order. Subject to self-supply, we will always ensure fast delivery (approx. 1-40 days depending on the country of delivery). Delivery times are always non-binding unless they have been expressly labelled as binding in writing.
b.)
Should we subsequently realise after accepting an order that we have made an error in the price, delivery time or product details, we will inform the customer immediately. The customer can then confirm the order again under the changed conditions, otherwise we are entitled to withdraw from the contract.
c.)
The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by us. The customer shall only be authorised to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.
d.)
Delivered goods shall remain our property until all claims against the customer have been settled in full.
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must contact me at
Spheric Music
Lambert Ringlage
Messings Garten 7
45147 Essen
Phone: 0201-733018
E-mail: info@sphericmusic.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to Spheric Music immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
End of the cancellation policy
Cancellation
For your cancellation, you can also print out the statutory sample cancellation form and send it back to us. You will find this as a PDF under customer information and as an attachment to the e-mail (your order with Spheric Music).
Online dispute resolution for consumers in accordance with Art. 14 para. 1 ODR-VO:
The European Commission provides a platform for online dispute resolution (ODR platform), which you can find at http://ec.europa.eu/consumers/odr/.
Spheric Music is not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board. We therefore ask you to contact us by email. We always endeavour to reach an agreement with the customer. You can reach us for disputed questions at: info@sphericmusic.de